Hospitals and groups
Run one international desk across every hospital in the group, with each hospital's patients kept to its own team.
For hospitals that receive patients from abroad
Care that crosses borders, coordinated in one place.
CrossCares runs the international patient desk for hospitals and hospital groups. Enquiries, doctors' opinions, estimates, visa letters, airport pickups and treatment all sit on one case, and patients talk to your team on WhatsApp or Telegram in their own language.
Speaks English العربية Français Español isiZulu Afrikaans हिन्दी
CC-2026-0412WhatsApp · isiZulu
Total knee replacement
DurbanBengaluru
Opinion pendingday 3 of 5
- 13stages on every case, 11 of them on a clock
- 7languages for letters and messages, in 3 scripts
- 6currencies, at rates frozen when the month closes
- 3places to run it: our cloud, your group's or your hospital's
- HIPAA · GDPR · DPDPprivacy rules it is designed around
The patient journey
From a WhatsApp message to the ride home
Every case moves forward through the same stages, and each one up to arrival has a clock. While your team waits on a patient's reports the clock pauses, so a case marked overdue really is overdue.
-
01Enquiry
A message on WhatsApp or Telegram opens a case and lands with a coordinator.
Clock · 1 day -
02Doctor's opinion
Doctors read the reports and scans and write a treatment plan, with a second option when there is one.
Clock · 5 days, paused for records -
03Estimate
The cost goes to the patient in their own currency, at a rate fixed for the month.
Clock · 3 days -
04Visa and travel
Passport in, invitation letter out in the patient's language, then the flight details.
Clock · 14 days for the visa -
05Arrival
The travel desk books the airport pickup and confirms the patient has landed.
Clock · 1 day -
06Treatment
The case stays open through admission and discharge, and the employer or insurer follows it in their own portal.
Tracked to discharge -
07Coming nextRecovery stay
Hotels, physiotherapy and nursing near the hospital, arranged on the same case.
In design -
08Coming nextHome and follow-up
A handover to the patient's own doctor, with check-ins at 30, 90 and 365 days.
In design
مرحباً، أرسلت لكم تقرير الرنين المغناطيسي لركبتي.Patient · 09:42
شكراً لك. سيراجع الطبيب التقرير ويرسل لك خطة العلاج.Coordinator · 09:51
Messaging
Patients write on the app they already use
WhatsApp and Telegram conversations arrive in one inbox, filed on the right patient's case. The patient picks the channel, and your team answers from the same screen where the case lives.
WhatsApp
Telegram
No email to patients
- One thread per patient. Every channel a patient uses shows on the same case.
- WhatsApp's 24-hour window, handled. The inbox shows when a free reply is allowed and offers an approved template when it is not.
- Quiet hours. A message written at night waits until morning at the hospital instead of being dropped.
- Links that expire. Patients open their documents from a short-lived link sent on their own channel.
AaLatin
أبArabic
अआDevanagari
Letters and money
In the patient's language and currency
A letter follows the patient's language, whatever language the coordinator works in. A coordinator in Bengaluru writing to a patient in Dubai produces an Arabic visa letter, estimate and invoice, as a PDF ready to send.
Languages
- English
- العربيةArabic
- Français
- Español
- isiZulu
- Afrikaans
- हिन्दीHindi
Currencies
- INR
- USD
- AED
- EUR
- ZAR
- GBP
A letter with an empty field is stopped before it reaches a patient or an embassy. Agent commissions are worked out on the plan the patient accepted, in USD.
Treatments
Whatever your hospital is known for
CrossCares coordinates the case around the treatment. The clinical work stays with your doctors and your hospital's own systems.
Who uses it
One case, seen by everyone who needs it
Each person sees the part of the case that belongs to them, in a portal built for their job.
Coordinators and travel desk
Work the inbox, move cases forward, issue letters and book airport pickups.
Doctors
A queue of cases waiting for an opinion, with the reports and scans already attached.
Facilitators and overseas offices
Refer patients, follow their cases and see the commission earned, as a percentage or a fixed fee.
Employers and insurers
Approve treatment, keep spending under a cap and follow each case they pay for.
Patients
Updates on their own channel, in their own language, with nothing to install.
Where it runs
Patient records stay where the law says they must
Every hospital group gets its own database. CrossCares runs in our cloud, in your group's AWS account or in a single hospital's, and we manage it the same way in all three.
- OPTION 1
CrossCares cloud
Hosted and run by us. The quickest way to start.
- OPTION 2
Your group's AWS
Runs inside the chain's own account, under your own security policies.
- OPTION 3
One hospital's AWS
For a hospital that keeps everything on its own infrastructure.
Our console sees licences and health checks, never patient records.
We manage each install over a connection your account opens to us.
Clinical records are kept for at least the legal minimum in each country.
Coming next
Where CrossCares is going
These are being designed now. Ask about them when you book a demo.
Recovery stays
Partner hotels near the hospital, with physiotherapy and nursing booked on the case.
العربية → ENGLISHSpeech translated live during the callTranslated video consults
Doctor and patient speak their own languages. Arabic and Russian come first.
Fit to fly
The doctor clears the patient to travel, and the records go home with them.
Campaigns and leads
Click-to-WhatsApp ads land in the same inbox, so you can see which campaign brought each patient.
Bring one of your own cases to the demo and we'll walk it through CrossCares, stage by stage.